Velowave Pony Ebike

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Return Policy for E-Bikes

We want you to love your e-bike, but if you need to make a return, we’ve got you covered. Please review our return policy below:

Return Window:

• Returns are accepted within 14 days of the delivery date.

Eligibility Requirements:

• The e-bike must have less than 25 miles on the odometer.
• The bike must be returned in like-new condition, free from scratches, dents, or any signs of misuse.
• All original accessories, parts, and packaging must be included (charger, keys, manuals, etc.).

Return Process:

1. Contact our customer service team at [your contact info] to initiate the return.
2. Provide proof of purchase and photos of the bike’s condition.
3. We will provide a return authorization and shipping instructions.

Return Shipping & Fees:

• Customers are responsible for return shipping costs.
• If the bike is not returned in acceptable condition, we reserve the right to refuse the return or issue a partial refund.

Refunds:

• Once the bike is received and inspected, refunds will be issued to the original payment method within 7-10 business days.